How to verify your site is offline globally - Nabtech
How to Verify Your Site is Offline Globally
In some cases, your website being offline does not always correlate to your web host being offline. In this guide, we will go through the steps you can take to verify that your site is actually offline and what actions you can take to correct the issue.
Verifying if Your Website is Actually Offline Through a Third Party
There are a number of third-party website uptime testers, but we recommend using Uptrends as they offer a free website testing tool with a variety of regions to choose from. Simply enter your website address and press enter. The tool will begin testing your website's availability in multiple regions across the globe.
There are two scenarios that can occur:
- Site is offline: If the regions return as non-responsive (often indicated in red), then your web hosting provider is at fault. You will need to contact them directly to resolve the issue, as there is nothing you can do on your end.
- Site is online: If the site returns as responsive (often indicated in green) but is still down on your end, please continue with the guide below.
Possible Causes for Your Site Being Offline
Cause #1: IP Banned
Website hosting providers use a firewall behind their servers that can sometimes ban your local internet IP from accessing the server. Usually, the IP will be removed within a certain timeframe. However, if you would like immediate access, try restarting your internet router, as this will often reset your IP and resolve the issue. If your hosting account is with us, we offer a direct utility to Unblock your IP Address within our Client Area.
Cause #2: DNS Related Issues
Ensure that your website hosting provider has not made any recent IP changes to their servers, which can occur during server upgrades or migrations. This is particularly relevant if you use a third-party DNS provider like Cloudflare or custom nameservers, as you will need to update to the new IP within Cloudflare’s DNS dashboard or your custom nameservers. If you use your provider’s default nameservers, no changes are necessary, as your web hosting provider should handle this on their end. An example of default nameservers typically includes the web host's domain name, such as:
- ns5.nabtechonlineng.net
- ns6.nabtechonlineng.net
Cause #3: Cloudflare is Down
Although rare, Cloudflare can experience outages. This is usually area-based, so make sure that Cloudflare is not down in your location. They provide a handy tool that can be used to monitor status based on area.
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